Shipping Policy

Greetings, noble collectors and historical enthusiasts! At IronEdge Daggers Store, we forge each blade and accessory with the same dedication as our ancestors, ensuring every piece meets the highest standards of craftsmanship. We understand that your journey into history deserves seamless service, from delivery to returns. Below, you’ll find our detailed policies on shipping and returns, designed to honor your trust and uphold our knightly code of honor.

Shipping Information

We ship globally, excluding select remote regions and parts of Asia, to bring historical treasures to your doorstep. Our artisans work diligently to prepare your order with care, ensuring it arrives safely and promptly.

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. During peak seasons or for custom items, processing may take slightly longer, but we’ll keep you informed every step of the way.

Shipping Methods and Delivery Times

We offer two reliable shipping options to suit your needs:

• Standard Shipping: Via DHL or FedEx, with a flat rate of $12.95. Delivery typically occurs within 10-15 business days after shipment.
• Free Shipping: Available for orders over $50, using EMS. Delivery generally takes 15-25 business days after shipment. This option is perfect for those who value patience and economy, much like the medieval wayfarers.

Please note that delivery times may vary due to customs or unforeseen circumstances, but we track every shipment to ensure it reaches you as swiftly as possible.

Returns & Exchanges Policy

Your satisfaction is our forge’s pride. If a piece does not meet your expectations, our returns and exchanges process is straightforward, guided by the principles of honor and fairness.

Eligibility for Returns & Exchanges

We accept returns and exchanges for items in their original condition—unused, with tags attached, and in original packaging—within 15 days of delivery. However, to uphold safety and hygiene, the following items are not eligible for return or exchange:

• Daggers and knives that have been sharpened or used
• Leather work items showing signs of wear
• Medieval eating and cooking knives with evidence of use
• Tod Cutler/Tods Workshop items removed from their original packaging
• Personalized or custom-made items, as they are crafted uniquely for you

This ensures that every collector receives only the finest, untouched historical pieces.

The Return & Exchange Process

Follow these steps to initiate a return or exchange, as smooth as a well-honed blade:

1. Contact Our Artisans: Email us at [email protected] within 15 days of receiving your order. Include your order number and reason for the return or exchange.
2. Complete the Return Form: We’ll provide a Return Authorization Number and a printable return form to include with your package.
3. Package Your Item Securely: Place the item in its original packaging, add the completed return form, and seal it tightly to prevent damage during transit.
4. Ship to Our Forge: Send your return to:
   IronEdge Daggers Store Returns Department
   5006 Ripple Street
   Fairgrove, US 48733
5. Notification: Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund or exchange within a few business days.

Refund Timeline and Method

Upon approval, refunds are processed to your original payment method within 7-10 business days. Note that your bank or credit card company may take additional time to post the refund to your account. For exchanges, we ship the replacement item as soon as the return is processed.

Shipping costs for returns are the customer’s responsibility, unless the return is due to our error or a defective product. In such cases, we cover all expenses, including return shipping.

Damaged or Incorrect Items

If you receive a damaged item or an incorrect product, contact us immediately at [email protected]. We’ll arrange a replacement or return at no cost to you, including covering return shipping, to swiftly right any wrongs.